<aside> ℹ️ Solve customer claims with the packing videos and improve customer experience.

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<aside> 💡 Realpacking is a  SaaS (Software as a service) service that records packing videos per order and helps clients utilize them in diverse ways.

Unlike security cameras, Realpacking allows managing packing video per order. Realpacking's management system helps to effectively prevent conflict with customers and improve customer satisfaction and brand loyalty by providing packing videos.

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Realpacking is…

Realpacking is a solution that automatically records the packing process.

1. Record automatically - The client software is provided to record packing videos automatically by integrating the warehouse management program.
2. Confirm in 5seconds - CMS program is provided to remote search and confirm the packing videos.
3. Easily send out messages - The view page is provided for customers to watch the packing videos, check tracking status, leave reviews, and it can be sent worldwide via SMS.
4. Utilize freely - Various APIs are provided so that the client's system can utilize the video.

Effect of Realpacking

1. Improve Claim Process

<aside> ℹ️ Automatically record packing process to improve claim process.

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2021, Realpacking recorded 22 million packing videos. It reduced the claim process to less than 30 seconds and reduced the incoming customer service rate to 85%.

2. Improve Customer Experience(CX)

<aside> ℹ️ Improve customer experience(CX) by sending packing videos to the customer before their packages ship out.

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We confirmed the amazing effect when 5 million packing videos were sent out in a year.

3. Mispacking rate of 0%

<aside> ℹ️ Mispacking rate dramatically drops when using Realpacking's inspection mode.

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Upload the order information containing product information to inspect each item for products that is must be in the package.

If the wrong product is scanned, the recording stop proceeding to prevent mispacking in advance.

Main Features

1. Automatic Recording by WMS Integration

<aside> ℹ️ Integrate with existing WMS without losing any work efficiency.

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• Order/product inspection and recording a packing video can work simultaneously when the WMS program is integrated with Realpacking.

• Since the packing video will be automatically recorded by integration, it does not affect existing work logic and work efficiency.

  Existing Logic		Realpacking Logic
  1. Start inspection		1. Start inspection ➡	Start recording automatically
  2. Inspect products		2. Inspect products
  3. End inspection		3. End inspection ➡	Start recording automatically

  

2. Send Packing Video via SMS(196countries)

<aside> ℹ️ Provides customers to watch packing videos and various widgets.

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• Real-time delivery tracking
• Collect product reviews
• 1:1 Inquiries
• SNS Share link
• API (additional fee)

3. Add a link to a packing video on the delivery message

<aside> ℹ️ Realpacking's packing video URL can be attached to existing delivery notification messages through API.

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1. Prevent double sending of the delivery notification message
2. There is no need for the manager to send a separate view page, so there is no change to the existing work
3. Recommended for companies sensitive to customer information (personal information)

4. Video can be Searched on the Client's Site

<aside> ℹ️ Through API, it can be played on the previously agreed page on the site or searched by cases on the existing customer service program.

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** An extra charge may be applied if network traffic exceeds.

5. API Provided for Flexible Integration (Korea only)

<aside> ℹ️ Realpacking made affiliate partnerships with numerous WMS and OMS companies. Even if you do not use the solution from affiliate partners, you can use Realpacking in diverse forms through API integration.

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Customized Equipment for Logistics Centers

<aside> ℹ️ We provide hardware equipment optimized for the site. (Sold separately)

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• Durability is guaranteed even in rough conditions
• Long-term use of software, optimal performance compatibility
• Use ready-made products that have been proven and can be purchased anywhere in the world
• 3rd generation cradle designed with an optimal structure according to the characteristics of the site
• Supply of special hardware that reduces work logic (patent registered)

Smart Packing Zone

<aside> ℹ️ Provide professional consulting to improve packing efficiency for free.

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• Free consulting for the smart packing zone is provided to enhance packing efficiency with Realpacking.
• For the best result of efficient packing, professional consultants visit the site to consult, design, and deliver equipment for a reasonable price.

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