<aside> ℹ️ Use Realpacking videos in various ways.

1. To resolve customer’s claims
2. Send bulk messages to customers for marketing purposes </aside>

How to confirm recorded videos

[Web Manager > Manage Videos > Video List]

How to send individual messages

<aside> ℹ️ When a claim occurs, quickly find a packing video to send via mobile message.

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<aside> ✅ Must complete the following step(s) before sending packing videos to customers **1. Setting the View page shown to customers. ‣

2. Caller ID must authenticated and registered before sending text messages. (Korea Only) ‣**

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Location : Web Manager > Manage Videos > Video List

1. Search the video by date, worker ID, tracking number, or other search formats.

2. Click [Play] button of desired video to open preview page.

3. Choose send type

   1. SMS → Enter the customer’s (person who will receive the message) phone number.
   2. E-mail → Enter the customer’s (person who will receive the e-mail) e-mail address.

4. Click [Send View page] to send an individual message.

   

How to send bulk messages

<aside> ℹ️ Send out packing videos for marketing purposes! It will increase customer satisfaction as well as the value of the brand.

</aside>

<aside> ❗ Order information must be added prior to send out bulk messages

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Location : Web Manager > Manage Bulk SMS > Bulk Send View Page

1. Search the video by date, vendor name, tracking number, or other search formats.
2. Click
   1. [Send selection] button to send selected videos.
   2. [Send search results] button to send all of the searched videos.
3. Click the [Send] button to send bulk messages after checking all the information on the message option pop-up.

❗️For international message, all messages will be in English.❗️

Contact Us

<aside> ✅ Learn more about Realpacking through consulting with our expert!

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<aside> ❓ If you have any questions or concerns, please do not hesitate to contact us. ☎️ 02-856-8864 Thank You

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