<aside> ❓ When is order information required?

1. To use Inspection Mode in Realpacking Recorder.
2. To send Video Messages to customers using the Bulk Messaging feature.

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Import order info via Excel Template

<aside> ❗ There are two methods for uploading order information via Excel:

1. Use Realpacking’s default form.
2. Create a template that fits your form and needs.

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1. Upload using default form

[Web Manager > Manage Videos > **Order List** ]

• Click [Edit] button to download the default form.

  

• Download Default template as either .csv or .xlsx format.

  

• Save a file after filling out the required field.

• After file is filled out and saved, back to the Order List tab, click [Select file] and select the file just saved.
• After file is selected, click [Schedule upload] to successfully schedule order information upload.

❗ Order information can be uploaded after the video logs have been recorded, and before sending the messages.

2. Create Custom form

• Location : Web Admin > Videos > Order List > Edit > Create new template

1. Click [Edit] to create new template

2. On the upper right corner, click [Create new template] to display the “Edit form” page.

3. Enter the form title and row where data starts (number)

   

4. Select items (all required), click [>>] button to move to New template (To move back select an item an click [<<] button)

   

5. When everything is set, click [Save Form]

   

To send international message, please follow these steps.

1. When entering customer’s mobile number, make sure to include +country code followed by mobile number ****(example: USA +19095555555)

   

   • International messages can be sent when the country code column is available on the Excel data.

2. Make sure to include “Country code” in the New template

   

When the template is saved, select the form name that you want to use and upload the ****Excel file.

<aside> ❓ If you require assistance, don't hesitate to contact us through chat or email. We're always ready to help.

Email: [email protected]

English Live Chat: Click the bottom right icon on the home page (available from 9:00 am to 6:00 pm KST).

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